Concierge

How do I book a class?

Don’t Miss A Beat – Learn The Basics Of Booking, Cancelling And Reserving A Spot In Class.

  1. Create an account

  2. Purchase a series or membership

  3. Select a studio

  4. Pick a class

  5. Reserve your spot

When do classes open for booking?

Classes are open for booking at 11AM every Monday, for the following Tuesday - Monday. Walk-ins are welcome, but in order to ensure your spot, we highly recommend booking in advance.

How do I cancel a class?

If you need to cancel your class, please do so 12 hours in advance. If you do not cancel your class in time, you will be charged for it. House Guests on unlimited memberships will be charged $25 for a missed class. You can cancel by logging into your account or by calling House at 604-566-8980.

How does the waitlist work?

Full House? Add yourself to the waitlist. Here’s how our waitlist works: As spots open up, we will automatically add you into the class, and you can cancel your reservation up to 12 hours before the start of class. Be sure to cancel your waitlist spot if you no longer wish to attend. If a spot becomes available within 2 hours of the start of class, we will call you to confirm before we book you in. If we aren’t able to reach you, you will not be booked or charged for the class. If the class remains full, your series will go back onto your account and you will not be charged.

When do I have to arrive for class?

Unclaimed spots are released five minutes before class, so be sure to sign-in before then. If it is your first time, please arrive fifteen minutes before class so we can show you around and ensure you are properly set up for your class.

What if I’m late?

We know life can get in the way. We’re happy to bring you into class up to 5 minutes after start-time, as long as it is not your first time in the studio. All first-time guests are required to arrive 15 minutes before class starts in order to get set up properly.

Can I sign others up for class, too?

Our online booking service only permits two bookings per single account, but we are always here to help. For group bookings, send us an email hello@houseconcepts.com.

Are your classes open to beginners?

All House classes are suitable for all fitness and skill levels. If it is your first time, just let your coach know (they will be sure to help you out). Our coaches are available after class to answer any questions you may have.

What types of class packages can I purchase?

You can choose to purchase monthly memberships for a set number of classes per month, or class series packages for 5, 10 or 20 classes. You can also purchase sessions with one of our Private Trainers. Learn more about our packages & memberships.

Do you offer private classes?

We would love to host you and your team for a private class. Please email hello@houseconcepts.com to inquire.

Do you offer corporate rates?

Contact hello@houseconcepts.com for corporate rate inquiries

Is there parking available?

Street parking is available throughout the Beach District and surrounding area (try Howe Street, Pacific and Beach Avenue). Limited paid-underground parking is available.

Do you offer refunds?

Class credits, water and food items are final sale and cannot be returned for a refund. Regular priced retail items can be returned or exchanged within 14 days of purchase. All refunds will be issued in the form of payment used at time of purchase.

How old do I have to be to take a class at HOUSE?

Anyone over the age of fourteen is welcome to sign up for classes. Please note that If you are under eighteen, you will have to sign up in person and bring a parent or guardian along to your first class.

Do you have change rooms and showers?

House is equipped with spacious change rooms, each fully equipped with lockers, showers, towels, hair dryers, and an extensive collection of personal hygiene products.

What do I need to bring for class?

Be sure to wear breathable athletic clothing and comfortable socks and shoes, and don’t forget your reusable water bottle. If you’re taking a class at Butterfly Boxing, reusable hand wraps are required and are available for purchase at the front desk. Other than that, we’ve got you covered.

Can I take a class if I’m pregnant?

Check with your doctor before signing up for any athletic class if you are pregnant. If you are advised that it is safe for you to attend, we ask that you let your coach know before class begins. Please remember that pregnant women should not take heated classes of any kind.

Can I take a class if I have an existing injury?

Please check with your doctor if our classes are safe for you to participate in with your injury. If you do choose to attend, we ask that you let your instructor know about your injury before class starts, and feel free to rest or modify accordingly.

HOUSE Rules

As a welcome guest in our HOUSE, please be mindful of our House Rules:

  1. Come prepared: We recommend wearing comfortable, athletic shoes to all house classes.

  2. Early is on time. Try to arrive 15 minutes before class, and let us know if you’re running late.

  3. Don’t be a no-show. Cancel your booking at least 12 hours in advance.

  4. Fresh is best. Respect our house guests and ensure you are regularly laundering your workout clothes between classes.

  5. Leave your phone in your locker. We don’t allow phones in the studios under any circumstance. If you need to be reached in case of an emergency, let the Front of House team know.

  6. Push past your perceived limits and uncover your potential. This is an open invitation to elevate your whole self.

Butterfly Boxing

Dress The Part Boxing gloves are complementary, while hand-wraps are available for purchase upon check-in for class. We require all boxers to wear gloves and wraps for protection. If you have your own gloves and wraps, feel free to bring them. As with all House classes, we recommend lightweight, form-fitting athletic clothing. Wear supportive, comfortable athletic shoes and bring a refillable water bottle (we have filtered refill stations, plus water available for purchase).

Set The Stage If this is your first time at Butterfly Boxing, let your coach know ahead of start-time so they can give you an overview of the class, the punches, and wrap you up.

Basecamp Athletics

Dress The Part All equipment for Basecamp classes will be provided. As with all House classes, we recommend lightweight, form-fitting athletic clothing. Wear supportive, comfortable athletic shoes and bring a refillable water bottle (we have filtered refill stations, plus water available for purchase).

Set The Stage Arriving early ensures you and your coach will have enough time to get your space set up properly for your training session. With a diverse array of equipment used in Basecamp, it’s important to familiarize yourself with the space, listen to instruction, and prep before you begin.

Guest House

Dress The Part All classes at Guest House require sticky socks for floor work (no shoes required – socks are available for purchase at the front desk upon check-in). All other equipment will be provided.

Set The Stage Arriving early ensures you and your coach will have enough time to get your space set up properly for class, as well as giving you enough time to leave the day behind and focus on centering around your breath.

THE HOUSE STANDARD

Our Health and Safety Measures

Your safety is our top priority. We have put protocols in place to keep our guests, teams, and coaches safe.

Limited Contact: We have contactless forms and payment options available at check-in. Touchless hand sanitizer is available throughout the studios and common areas. Touchless water refill stations are also available

Cleaning: Our Back of House team is on-site to ensure the cleanliness of House is maintained to the highest standard. All equipment and high-touch surfaces will be disinfected after every class, in addition to our regular cleaning program.

Equipment: Boxing gloves and yoga mats provided for classes will be sanitized with antibacterial fabric spray and dried on an accessory dryer for 24 hours between uses.

Find HOUSE

Beach District is a new neighborhood in Vancouver, a complete community and a year-round destination. Vancouver House is not only an architectural breakthrough, but the active core of a new waterfront neighbourhood called the "Beach District". Why is it called the Beach District? It’s because you’re one block off the beach and one block off Vancouver’s famed Seawall, the world’s longest uninterrupted waterfront path which extends for kilometres around the Downtown peninsula, connecting Olympic Village to Yaletown, the West End and Stanley Park.

Location 1408 Howe Street
 Vancouver, BC V6Z 1R6

Hours: Monday to Friday 7am – 7pm Saturday and Sunday 8am – 4pm

HOUSE Shop

Ordering To place an order, either create an account or proceed with ordering using guest checkout.

Once an order has been placed, an order confirmation will be sent to the email address provided at checkout. Once your order has shipped, you will receive an email with tracking information.

Orders take 1-2 business days to process and ship out.

Pick Up We offer local pickup at our Beach District location - located at 1431 Continental Street in Vancouver. Select ‘Pick Up’ during the checkout process. You will receive an email confirmation when your order is ready for pickup in house. Please bring a piece of photo ID matching the name on your order, as well as your email confirmation when you come to pick up your purchase.

Shipping: We ship all orders through Canada Post, and ship to Canada, USA and International. Shipping options, timing and rates are provided at checkout. Customs and duties for USA and International orders will also be shown at checkout.

We offer free shipping for orders over $200 CAD

Payment: We accept Visa, Visa Debit, Mastercard, American Express,Paypal and gift cards. All prices on our website are in Canadian Dollars (CAD).

Prices on the website do not include taxes. Sales Tax, shipping and any additional taxes or duties will be calculated depending on your location.

House Concepts reserves the right at any time after receipt of your order to accept, decline or cancel your order for any reason.

Gift Cards: Gift Cards are available for purchase online or instore. Gift cards are to be treated like cash and can be used towards the purchase of clothing and merchandise online or in-store. Please note gift cards are final sale.

Gift Card balance can be checked by contacting House Concierge.

Taxes: The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes and delivery fees while you browse the House Concepts web page, make sure to select your shipping country at the bottom of any page.

Returns: If you are not happy with your purchase, you have 30 days to return your order, in store or online, with a valid receipt. For online returns, please contact House Concierge to provide you with a return shipping label as House Concepts follows a strict no-paper policy. All original tags must be attached and items must not be washed, worn or damaged. All intimates, self care products are final sale. Please note credit card refunds can take 5-7 business days to show up in your account.

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