How do I book a class?
Don’t miss a beat – learn the basics of booking, cancelling and reserving a spot in class.
Create an account.
Purchase a Class Series or Monthly Unlimited Membership.
Select a studio.
Pick a class.
Reserve your spot.
When do classes open for booking?
Classes open for booking one week in advance of the class. Walk-ins are welcome, but in order to ensure your spot, we highly recommend booking in advance.
Do Class Series Expire?
All Class Series have an expiration date. Give us a call if you haven’t been able to use them.
First Timer 3 Class Series
60 Day Expiry
1 Class Series
30 Day Expiry
5 Class Series
30 Day Expiry
10 Class Series
3 Month Expiry
20 Class Series
4 Month Expiry
30 Class Series
50 Class Series
How do I cancel a class?
If you need to cancel your class, please do so 12 hours in advance. If you do not cancel your class in time, you will be charged for it. House Guests on Monthly Unlimited Memberships will be charged $25 for a missed class. You can cancel by logging into your account, by calling House at 604-566-8980 or texting us at 604 992-3935.
How does the waitlist work?
Full House? Add yourself to the waitlist. Here’s how our waitlist works: As spots open up, we will automatically add you into the class, and you can cancel your reservation up to 12 hours before the start of class. Be sure to cancel your waitlist spot if you no longer wish to attend. If a spot becomes available within 2 hours of the start of class, we will call you to confirm before we book you in. If we aren’t able to reach you, you will not be booked or charged for the class. If the class remains full, your series will go back onto your account and you will not be charged.
When do I have to arrive for class?
Unclaimed spots are released five minutes before class, so be sure to sign-in before then. If it is your first time, please arrive fifteen minutes before class so we can show you around and ensure you are properly set up for your class.
What if I’m late?
We know life can get in the way. We’re happy to bring you into class up to 5 minutes after start-time, as long as it is not your first time in the studio. All first-time guests are required to arrive 15 minutes before class starts in order to get set up properly.
Can I sign others up for class, too?
Our online booking service only permits two bookings per single account, but we are always here to help. Give us a call if you want to book your friend. For group bookings, send us an email email@example.com.
Are your classes open to beginners?
All House Concepts classes are suitable for all fitness and skill levels. If it is your first time, just let your coach know (they will be sure to help you out). Our coaches are available after class to answer any questions you may have.
What types of class packages can I purchase?
You can choose to purchase monthly memberships for a set number of classes per month, or class series packages for 5, 10, 20 or 50 classes. We also offer Monthly Unlimited Memberships. You can also purchase sessions with one of our Private Trainers. Learn more about our packages & memberships.
Do you offer private classes?
We would love to host you and your team for a private class. Please email firstname.lastname@example.org to inquire.
Do you offer corporate rates?
Contact email@example.com for corporate rate inquiries
Is there parking available?
Street parking is available throughout the Beach District and surrounding area (try Howe Street, Pacific and Beach Avenue). Limited paid-underground parking is available.
Do you offer refunds?
Class credits, water and food items are final sale and cannot be returned for a refund. Regular priced retail items can be returned or exchanged within 14 days of purchase. All refunds will be issued in the form of payment used at time of purchase.
How old do I have to be to take a class at HOUSE?
Anyone over the age of fourteen is welcome to sign up for classes. Please note that If you are under eighteen, you will have to sign up in person and bring a parent or guardian along to your first class.
Do you have change rooms and showers?
House Concepts is equipped with spacious change rooms, each fully equipped with lockers, showers, towels, hair dryers, and an extensive collection of personal hygiene products.
What do I need to bring for class?
Be sure to wear breathable athletic clothing and comfortable socks and shoes, and don’t forget your reusable water bottle. If you’re taking a class at Butterfly Boxing, reusable hand wraps are required and are available for purchase at the front desk. Socks are required for all classes in Guest House. Other than that, we’ve got you covered.
Can I take a class if I’m pregnant?
Check with your doctor before signing up for any athletic class if you are pregnant. If you are advised that it is safe for you to attend, we ask that you let your coach know before class begins. Please remember that pregnant women should not take heated classes of any kind.
Can I take a class if I have an existing injury?
Please check with your doctor if our classes are safe for you to participate in with your injury. If you do choose to attend, we ask that you let your instructor know about your injury before class starts, and feel free to rest or modify accordingly.