What is Personal Information?
We will obtain your consent to collect, use or disclose Personal Information except where we are authorized or required by law to do so without consent. For example, we may collect, use or disclose Personal Information without your knowledge or consent where the information is publicly available, we are obtaining legal advice or we expect that obtaining consent would compromise an investigation or proceeding. Other exceptions may apply.
Your consent can be express, implied or given through authorized representative such as a lawyer, agent or broker. Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish for your Personal Information to be collected / used / disclosed for various purposes after you have received notice of those purposes) or otherwise.
Use of Personal Information
We will only use and disclose your Personal Information as authorized by law and for our business purposes, including without limitation:
Please also note that we may transfer your Personal Information across provincial or national borders to fulfil any of the above purposes, including to service providers located in the United States and other jurisdictions outside of Canada who may be subject to applicable disclosure laws in those jurisdictions. You may contact us (our contact information is provided below) to obtain information about our policies and practices regarding our transfer of data or use of service providers outside of Canada, or to ask questions about the collection, use, disclosure or storage of Personal Information outside of Canada.
Retaining and Destroying Personal Information
Subject to any requirement by law, we will keep Personal Information for the duration your account is open with us and for such reasonable period thereafter to allow us to comply with our legal and regulatory requirements and to enforce our Terms and Conditions.
We will destroy, erase or make anonymous documents or other records containing Personal Information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes. We will take due care when destroying Personal Information so as to prevent unauthorized access to the information.
Information Collected and Obtained from Third Parties
To create an account and participate in our classes, you are required to provide us with emergency contact information. You may also, at your discretion, provide information to us about friends so that we can invite others to try our classes. If you provide us Personal Information about others, or if others give us your Personal Information, we will only use that information for the specific reason for which it was provided to us.
Other Information We Collect Automatically
In some cases, we automatically collect information about your use of the Fitness Facilities and our Services, including the Website and the App, through cookies, web beacons, and other technologies, including technologies designed for mobile apps.
The Website and The App
You do not need to create an account with us to check us out. However, if you decide to purchase or schedule a class with us or use our Fitness Facilities or certain Services, then you must create an account. To create an account, you are required to provide us with certain information as requested by us, including Personal Information. When using the Website, we may collect the information such as your browser type and operating system, web pages you view, links you clicked, your IP address, the date and length of time you visited the Website and used our Services, the Internet address of the website from which you linked directly to the Website, and the content you download from the Services.
In addition, when using the App, we may collect the mobile device ID of the cellphone you are using, including the device name and model, language information, activities within the App, and the length of time that you are logged into the App. The App may also, with your permission, collect information from your mobile device to determine your location (you may turn this feature off through the location settings on your mobile device) and to access your calendar to keep track of your upcoming classes we may access your mobile device's calendar.
Third Party Analytics
Third Party Ad Networks
From time to time we may use third parties such as network advertisers to serve advertisements on third-party websites or on social media. If you are in Canada, you may opt out of interest-based advertising through the Digital Advertising Alliance or Network Advertising Initiative, although you may still receive advertisements.
Security of Personal Information
We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts to protect your Personal Information, no data security measures can guarantee security.
We may also process or transfer your information to jurisdictions outside of your home country where privacy laws may not be as protective. We take appropriate measures to ensure that your personal information remains secure when it is transferred outside of your home country, in accordance with Applicable Privacy Laws.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Access to My Personal Information
You may sign into your account on the Website or the App at any time to see certain Personal Information we have stored electronically on your account and to modify or update such information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Website or the App for a period of time.
Also, upon written request to us, we will provide you with your Personal Information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make that information available within 30 days or provide written notice where additional time is required to fulfil the request.
In some situations, we may not be able to provide access to certain Personal Information. This may be the case where, for example, disclosure would reveal Personal Information about another individual, the Personal Information is protected by solicitor/client privilege, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed could harm our competitive position. We may also be prevented by law from providing access to certain Personal Information. When an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
Withdrawing Your Consent
You may withdraw your consent to our collections, uses and disclosures of your Personal Information under certain circumstances, subject to legal, contractual and other restrictions, provided that you give reasonable notice of withdrawal of consent to us. On receipt of notice of withdrawal of consent we will inform you of the likely consequences of the withdrawal of your consent, which may include without limitation our inability to provide certain or all Services to you or the suspension or termination of your account.
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions. If you have "opted in" or subscribed to one of our mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe “ for example, a link in the email which you can use to unsubscribe from that mailing list, or you may contact us at the address set out in paragraph 12.
If you choose to not provide us with your Personal Information, we may not be able to provide you with certain Services for which that information is necessary. Please speak with our staff to determine how this may affect our ability to provide you with Services.
Privacy of Minors
If we discover that Personal Information has been provided by a person who is under the age of majority in the province or state where they have provided such information that is not in accordance with the Terms and Conditions or any of our user registration documents, such as the Waiver or the Waiver for Minors, we reserve the right to delete such information.
701-1431 Continental St.
Vancouver, British Columbia V6Z 1R6
Attention: Privacy Officer